Terms & Conditions

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Students participating in general Turkish courses must be older than 16 years of age.

Students participating in Turkish courses for children should be older than 6 years.

In General Turkish Classes, each lesson is 50 minutes long. After every lesson minutes, a 10 minute break is taken. Upon request, the class duration may be extended up to 100 minutes (50 minutes +50 minutes without a break), these are called as “block lessons”.

One-to-one private classes are 60-minute-long. These lessons are flexible. They may be planned according to the participant’s demand. All materials are provided by the course.

A minimum of 90% participation is compulsory for general Turkish courses. If the student is not able to attend the classes for 3 consecutive days without valid excuse, the registration will be cancelled and any fees may not be refunded.

Course participants may not demand cancellation and refund of a course except under the following cancellation conditions:

  • Recognized health issue a medical professional
  • Relocation requirements (i.e.)

Up to 3 sessions of Private Turkish Courses can be postponed. If needed since the as lesson plans are prepared according to the request of participants, it is not possible to refund any cancellation.

Course and book fees must be paid during registration. (Prior to start of course) Students who require residence permit will also incur residence specific fees. No extra book fees will be charged in bulk payments.

In order to obtain a residence permit, students are required to obtain a student certificate that will be provided by TURKCESTAN.
If the student cancels the course after receiving the residence permit, the fee may not be refunded.

If you wish to cancel the course without providing evidence of the listed cancellation condition, no refund will be made.

Students who are enrolled in general or private Turkish courses and who wish to cancel the course at least 1 week before the start date are eligible for a refund, but 20% of the fee paid will be deducted.

Any cancellation between 1-7 days / 1-7 hours after the course starts is also eligible for a refund, but 50% of the fee will be deducted.

If a student wishes to postpone their start date, they must inform their student advisor at least 7 days before the start date.

Transfers can be made between 8:00 till 20:00, on weekdays. The transfer fee is, $ 50 per person.
Students travelling from abroad are required to provide their flight information, to the institution, at least one day in advance. The institution is not responsible for any flight delays or cancellations. The fee is non-refundable.

The Institution can reserve student’s accommodation in a dormitory, a home, a hotel or an apartment,
according to the student’s own preference. All accommodation booked by the Institution, will be charged a booking fee of, $50.
The proximal distance of the accommodation areas, to the course, is left to the preference of the student. The first-degree address for accommodation is the student. Students will make their own agreement regarding their accommodation. In case of any disagreements, the Institution will not be involved.

The institution will deliver the original letter of acceptance within three working days. The institution will not contact the Embassies and Consulates in order to obtain the relevant visas.
TURKCESTAN, will charge a fee of $500, from those who want an entry letter to get a student visa. If, a visa is received, $500 will be included in the total course fee. If, there isn’t visa, for any reason, $500 will not be refunded.

On official holidays, the institution is closed. No additional courses are offered for official holidays.
There will not be a break, or an interval, between A1 and A2 levels of the General Turkish Courses. At the end of A2 level, a three-day break will be given.

Those who will start A2 or other levels (B1, B2, C1) should take a placement test before starting. At the end of each course, there will be a level exam. Those who fail the level exam are entitled to take a make-up exam. Those who are unsuccessful in the make-up exam, must repeat the previous level. In case of cancellation of the course without repeating the course, 20% of the remaining fee will be deducted.

After enrolling on the course, the student can get health insurance from the agencies that are contracted by the institution. Those who receive health insurance from the contracted agencies will also be able to get a residence appointment free of charge.

Those who are successful at the end of the course exam will be certified by the Ministry of National Education. For a B2 or C1 TÖMER certificate, the student must pay an extra $100.

The institution can take pictures and videos of any class and student, to share on our official site and social media accounts. If, a student does not want to be recorded or photographed at the time of the shooting, he / she must clearly state this during the event; otherwise the school reserves the right to use these materials for the stated purposes.

If a student encounters any problems in the institution, he / she can share his / her concerns with the teacher first. The complaint will be forwarded to the Director and a response will be sent to the student within 2 working days. All staff are responsible for taking complaints seriously, and dealing with them, promptly and fairly.