Who are we
Our website address: https://www.turkcestan.com

What personal information do we collect and for what purposes?

TURKCESTAN requests you to share your personal data by recording some of your personal data in order to provide service to you, the user, in accordance with Article 4 of the Personal Data Protection Law No. 6698 and in any case, provided that the exceptional cases specified in paragraphs a, c and e of the 2nd paragraph of Article 5 are not exceeded.

TURKCESTAN stores users’ personal information only to fulfill certain services, to provide content and advertisements on the site according to users’ requests and to inform them about new services. turkcestan.com users have the opportunity to change their personal information while browsing the website. This information can be changed by TURKCESTAN and by the user at any time if deemed necessary. Features of turkcestan.com users such as sections visited and areas clicked during their navigation on the site are automatically recorded. These data are used only to determine the viewing and following rates of sections and different areas. In cases where the technology called “cookie” is used, which determines where or how the pages are visited, statistical data is collected in the same way to determine the viewing and clicking rates of different areas of the application; It is not a personalized application. The aim of this technology is to make the content of the sections that users visit more frequently more easily accessible to the user from the first visit to the site. Turkestan will be able to process information as specified in the Law with persons, institutions and organizations authorized by our laws and with those who are allowed to process information within the scope of relevant laws.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser slug to help spam detection.
An anonymized text created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using the service. The privacy policy of the Gravatar service is at: https://automattic.com/privacy/. After your comment is approved, your profile picture will be visible to everyone along with your comment.

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Website visitors can download and extract any location information from images on the website.
Contact forms
During your visit to our website, you are expected to provide your personal information through various forms (contact form, e-bulletin form, etc.). Your personal information shared by you and recorded by us is and will continue to be protected by turkcestan.com and Türkcestan. Your information such as your name and surname, postal address, date of birth, gender, telephone number and e-mail address are recorded when you provide them to turkcestan.com. turkcestan.com has the right to disclose user information if required by the circumstances specified in the heading “With whom do we share your data”.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies remain for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will save several cookies to save your login information and your screen display choice. Login cookies last for two days and screen options cookies last for a year. If you select the “Remember me” option, your login will persist for two weeks. If you log out of your account, login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other sites
Articles on this site may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We may allow our business partners, advertising platforms, search engines, social media platforms and these service providers used throughout our site, which provide analytical information collection services, to save cookies on your devices on our behalf when you visit our sites so that they can provide their services. For more information about these cookies and detailed information on how to control these cookies, please review the privacy policies or cookie policies of these third party institutions and organizations.
Many internet browsers are set to automatically accept cookies by default. You can change these settings to block cookies or alert you when cookies are sent to your device. There are several ways to manage cookies. For detailed information on how to adjust your browser settings, please refer to your browser’s instruction or help screen.
Who do we share your data with?
With the institutions and organizations permitted by the legal legislation of Turkestan; but not limited to all official authorities, customers, solution partners and other third parties with whom TURKCESTAN carries out commercial activities under contracts to which it is a party. TURKCESTAN has the right to disclose the information of turkcestan.com users if required in the following cases: 1. If the user has permission and approval to share their personal information, 2. In order to determine user profiles for use within turkcestan.com and TURKCESTAN itself, 3. . In order to develop and provide the products and services requested by the user from turkcestan.com and Türkcestan or to solve the problems related to the services and tools offered to you, 4. While providing products and services to the user, to the companies with which it works (collaborates) these products and services. For use in providing services, 5.During legal investigations, in accordance with a court order or if required by legal procedures.

How long do we keep your data
If you leave a comment, the comment and its metadata are retained indefinitely. This way we can recognize and approve your follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except changing username). Website administrators can also view and edit this information.
What are your rights over your data?
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request to delete any personal data we hold about you. This does not include any data that we have to comply with for administrative, legal or security purposes.

Where do we send your data
Visitor comments may be checked through an automatic spam detection service.
Our Contact Information
Our contact information is clearly stated on the contact page of our website.

Additional info
We collect information about you during the checkout process at our store.

What do we collect and keep?
While you visit our site, we monitor:
Products you’ve viewed: For example, we use this to show you the products you’ve viewed recently
Location, IP address and browser type: We use this for purposes such as tax and shipping estimation
Shipping address: We request that you enter this so we can estimate shipping and ship your order before ordering!
We will also use cookies to keep track of shopping cart contents as you browse our site.
When you buy something from us, we may ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information such as username and password. We use this information for purposes such as:
To send you information about your account and order
To respond to your requests, including refunds and complaints
Process payments and prevent fraud
Creating your account for our store
Fulfilling legal obligations such as issuing invoices
Improving our store offerings
To send you advertising and promotional messages if you choose to receive them
If you create an account, we will store your name, address, email and phone number. This information will be used when you wish to pay for future orders.

We keep information about you for as long as we need it and for the legal period. For example, we will retain one year of annual order information for tax and accounting purposes. This includes your name, email address, billing and shipping addresses.

We also store store comments or testimonials if you choose to do so.
Those who have access to our team
Members of our team may have access to the information you provide to us. For example, both Administrators and Store Managers have access to:
Order information, such as what was purchased, when, and where it should be shipped; and
Customer information such as your name, email address, billing and shipping information.
Our team members may access this information to fulfill orders, process refunds and assist you.
What do we share with others?
We may share information with third parties who help us deliver orders and store services to you. For example; Ministry of Finance, BRSA approved payment transactions intermediary institutions, cargo companies, etc.

We accept payments through third parties via bank transfer/EFT and credit card payment methods.

How we protect your data
Your personal data; It may be collected by TURKCESTAN in written or electronic form. While preserving your data, we declare and undertake that we will comply with the relevant Laws and the rule of honesty, as stated in the 2nd Paragraph of Article 4 of the Law, and that we will keep your data accurate and updated when necessary. In order to avoid any doubt, the obligation to keep up to date specified in paragraph 2-b of Article 4 of the Law will be limited to the extent to which the company notifies the personal or private personal data of turkcestan.com users. TURKCESTAN is obliged to take all necessary technical and administrative measures to ensure the appropriate level of security in order to prevent the unlawful processing of personal data, to prevent unlawful access to data, and to ensure the preservation of personal data.

What data breach procedures do we have in place?
As the data controller, we take the administrative and technical measures stipulated in the legislation to ensure the security of the personal data we are responsible for.
Our obligation to enlighten
While collecting personal data as the data controller; We are obliged to inform the Relevant Person regarding the purpose for which your personal data will be processed, our identity, information regarding the identity of our representative, if any, to whom and for what purpose your processed personal data may be transferred, our method of collecting data and its legal reason, rights arising from the Law. As TURKCESTAN, we take care to ensure that this Policy, which is open to the public, is clear, understandable and easily accessible.
TURKCESTAN may change the provisions of the Privacy Policy at any time. The updated Privacy Policy comes into force on the date it is presented to the Data Owner through any method.